Frequently asked questions

CyberSafe is built for everyday users, families, and small-business staff. You do not need to be an IT person. If you use a phone, email, or online banking, this course is for you. Children aged 9–14 have a separate course track.

Yes. We run dedicated groups for companies starting from 8 employees. The syllabus is the same, but we adapt the examples to your field (finance, sales, customer service). Send us a request via the contact form and we'll send a proposal.

Adult course: from age 15. Separate kids' course: 9–14. A 15-year-old can join the adult group alone or together with a parent — whichever feels more comfortable. Under 9 we don't run a course yet — at that age safety is better taught at home, not in a group. If your child is younger and you have questions, email us.

There's plenty of free material online, and you don't have to pay us. What you get here and don't get online: real scam recordings from Estonia drilled under the trainer, live feedback on your answers, access to every new case in the Telegram channel, and a direct line to the trainer after the course. Reading alone, you only hear yourself. Here, you run real scams under guidance before they get run on you.

Yes. Register each person separately — partner, parent, friend, adult child. Anyone 15 and up joins the adult group; kids 9–14 attend the separate kids' group. If you're booking 3 or more seats together, mention it in the form and we'll send a tailored quote.

Yes, but if your money or account is in danger right now, act first: call your bank, call the police on 112 or 113, and report it to RIA. The course is not emergency help. It does help you calmly understand what happened, what to keep as evidence, and how to avoid the same trap next time.

Yes, if you want that. We can use examples from your field and discuss your own cases without showing names or sensitive details. The point is not to blame anyone. The point is to make the team calmer and stronger.

The trainer has long-standing experience in cyber-security — including Estonia's financial sector and alongside CERT-EE. They have investigated real local scam cases and trained attendees across the country. The material is built on cases that came across their desk, not general theory from a textbook.

You learn to recognize the seven main scam types in Estonia: phone calls, phishing emails, fake SMS, social-media account takeover, romance and crypto schemes, fake tech support, and fake parcels. For each type you take away a concrete tell and a defense. The course ends with hands-on practice on real recorded scam calls.

It's clearly hands-on. For every scam type we listen to or watch a real case recorded in Estonia, break it down together, and drill recognition. The course ends with an exercise on real scam recordings — you hear it, respond, and get feedback on the spot. We do only as much dry lecture as is strictly necessary.

Yes, definitely. The course is built for people who don't work in IT. We use plain language, no jargon, and every rule comes with an example. Older people are our core audience — they are the main scam victims in Estonia, so pace and repetition are tuned for them. If something doesn't click, ask right away — the group is small and there's time for questions.

Kids attend in a separate group with age-appropriate content: TikTok and Snapchat account takeover, in-game scams, fake-friend DMs, scams targeting parents' money, and cyber-bullying. Same length (two academic hours), but a quicker pace, examples tuned to their age, and parents are welcome to sit in. Same price — 150€ per child.

Two academic hours — 90 minutes of teaching plus a 15-minute coffee break, so about 1 hour 45 minutes door to door. Not two clock hours, so you don't need to block the whole evening.

No. Recording the course content or other attendees' voices isn't allowed — the room covers real scam cases and people who lived through them, and that has to stay in the room. Note-taking is fine. We don't film the session either.

Yes, that is a very good idea. You can show it during the session if the group has time. Before showing it, cover your name, personal code, account number, or anything private if needed. We never ask for passwords, PINs, or Smart-ID codes.

No. We do not shame anyone or make people feel stupid. Scams are designed to fool smart people. We talk calmly, look at real examples, and practice what to say or do. The goal is confidence, not fear.

In a public group we clearly show the steps: two-factor login, backup codes, screen lock, and the idea of a password manager. We do not take your phone or enter your passwords. In a family or business session, we can leave more time for setup.

Each group runs in a single language — Estonian, Russian, or English. Tell us your preferred language in the contact form. Printed materials are available in all three regardless of which group you join.

We keep groups to 10–20 because scam training lives on practice. Everyone has time to ask, drill on calls and clicks, and get direct feedback. Larger groups lose engagement and devolve into a lecture.

Address: Jalgpalli 1, 11312 Tallinn — next to A. Le Coq Arena (Lilleküla). Free parking is available beside the building for attendees. The tram and bus stop is a 5–7 minute walk. We send the exact entrance description and a map link with your booking confirmation, so you don't have to hunt for it.

Public groups run roughly every 2–3 weeks. We run sessions in the morning, daytime, or evening — whatever fits the attendees. We send the exact next date and time after your request; the group is built around your chosen language (Estonian, Russian, English). If you have a deadline (before a trip, or after something happened in the family), tell us in the form and we'll try to seat you sooner.

No. All courses run in-person in Tallinn. Scam training lives on practice — you need to hear a recording with others in the room, drill your response, and get live feedback. It just doesn't work over a screen. If you live outside Tallinn, we schedule groups so you can come in for a single evening.

If you want to take notes, bring a notebook and pen. No phone or laptop needed — we listen to and watch every example on our screen. That's all.

For exact entrance and room accessibility, please ask by email or via the contact form — we'll confirm the specifics before you book. If you have other needs (hearing loss, sign-language interpreter, larger on-screen text), tell us — we'll adapt what we can. Scam recordings are played at a volume that's clearly audible.

Yes. The family course is private and can happen at your home or at a venue you book. We need a calm space where everyone can hear and see the screen. If home is not a good fit, we can help find a practical option in Tallinn.

Fill in the contact form on the site — pick a language (Estonian, Russian, English), format (single, family, company), and leave your contact. Within 24 hours we send confirmation with the next group's date, address, and invoice. Pay at least 3 days before the course and your seat is locked in. No deposit at booking.

Tell us as early as you can — we'll move you to the next group for free, and this works even on the day. If you just don't show up and don't tell us, the seat is lost, because we held it for you. Refund rules (3 and 7 days) are in a separate FAQ entry.

Just tell us in the form who would attend and why you need the course. For example: "my parents", "an 11-year-old child", "a small team", or "we already had a scam case". We will recommend the right option and say honestly if a package is not worth it for you.

Yes. Fill in the form with your contact details or your parent's, whichever is easier. Just mention that you are booking for a parent. We can arrange the date and payment with you, and send your parent only the practical details.

The 150€ covers 2 academic hours of training (adults or children), the printed handbook, a coffee break, the CyberSafe certificate of completion on paper and PDF, and lifetime access to the private Telegram channel. As our student you also get a direct line to the trainer for questions. The Family package (4 academic hours) starts at 600€, and the Business package (6 academic hours) starts at 1200€ — we send a tailored quote after you submit a request.

After booking, we send confirmation by email within 24 hours with the invoice and payment instructions. You can pay by bank transfer or in cash on the day. Please pay at least 3 days before the course to lock in your seat. If you need an invoice issued to a company, mention it in the form.

Yes. Cancel more than 7 days ahead — full refund. 3–7 days ahead — 50 % refund or a free transfer to the next group. Less than 3 days — free transfer to the next group, no refund. If we cancel — full refund every time.

Only what's needed to book your seat and issue an invoice: name, email, phone, chosen language and group, plus company invoicing details if applicable. We keep a copy of your certificate as long as accounting requires it and so we can reissue it if you ask. We don't sell or share your data with third parties. Your Telegram channel handle is your own choice, and you can leave the channel any time. Send deletion requests to info@cybersafe.ee.

No. Never. We do not look at your bank account, ask for passwords, PINs, Smart-ID codes, or personal documents. If we talk about settings, we show them on a demo account or a general screen.

You receive a printed CyberSafe certificate of completion confirming you completed the CyberSafe cyber-safety course in 2026. The certificate lists the specific modules you covered. You can show it to your employer, add it to your CV, or include it in your training portfolio.

After the course we add you to a private Telegram channel where, every week, we share a new local scam case — a recording, a fake email, or a screenshot. We also post alerts the moment a new wave of attacks starts. Access is lifetime and free. You can leave whenever you want — your call.

Yes, within our reach. Write to the trainer directly (the email is in your handbook and on the Telegram channel) and describe what happened. You get an immediate next-steps guide — who to call (your bank, police on 112 or 113, RIA), what to keep as evidence, and what not to do. We are not lawyers or the police, but the first hour after a scam matters most and you'll have the right order of actions.

Yes, any time. Past attendees can repeat the same course at a reduced price (the exact discount depends on the group) — it makes sense roughly every 2–3 years, because scams shift fast. The Telegram channel keeps you current between visits, but a group refresher puts the rules back into muscle memory. Email us and we'll name the next date.