Frequently asked questions

CyberSafe is for everyday users, families and small-business staff. You don't need to be an IT person. If you use a phone, email or online banking, the course is for you. Children aged 9–14 have their own separate group.

Yes. That's what CyberSafe for Business is for: 6 academic hours, 5–20 employees per group, at your office or a venue we agree on. The syllabus is written for companies and covers CEO and invoice fraud, account takeover and incident response. We tailor the examples to your field, such as finance, sales or customer service. Send a request through the contact form and we'll put together a proposal.

The adult course is for ages 15 and up. The separate kids' course is for ages 9–14. A 15-year-old can join the adult group on their own or with a parent, whichever they prefer. We don't run a course for under-9s yet, because at that age safety is better taught at home than in a group. If your child is younger and you have questions, email us.

There's plenty of free material online, and you don't have to pay us. What the course gives you that the internet doesn't: real scam recordings from Estonia to practise on with the trainer, feedback on your answers, new cases in the Telegram channel and a direct line to the trainer after the course. Reading on your own, nobody tells you whether you'd have reacted the right way. Here you practise on real scams before someone tries one on you.

Yes. Register each person separately, whether it's your partner, a parent, a friend or a grown-up child. Anyone 15 or older joins the adult group, and children aged 9–14 go to the separate kids' group. If you're booking 3 or more places together, mention it in the form and we'll send you a separate quote.

Yes. But if your money or an account is at risk right now, act first: call your bank, call the police on 112 or the police info line 612 3000, and report it to RIA. The course doesn't replace urgent help. It does help you work out calmly what happened, what to keep as evidence and how not to fall for the same trick again.

Yes, if you'd like. We can use examples from your field and go through your own cases without showing names or sensitive details. We're not there to blame anyone. We want the team to come out of it calmer and stronger.

The trainer has many years of experience in cyber security, including in Estonia's financial sector and alongside CERT-EE. They have investigated real scam cases in Estonia and run training across the country. The course material is built on cases that came across their own desk.

You learn to spot the seven main types of scam in Estonia: scam calls, phishing emails, fake text messages, social media account takeover, romance and crypto scams, fake tech support and parcel scams. For each one you get a clear sign to look for and a way to protect yourself. The course ends with practice on real recordings of scam calls.

Hands-on. For each type of scam we listen to or watch a real example recorded in Estonia, take it apart together and practise spotting it. At the end there's an exercise with real scam recordings: you listen, respond and get feedback straight away. We keep the lecturing to what's strictly needed.

Yes. The course is made for people who don't work in IT. We use plain language with no jargon, and every rule comes with an example. Older people are our main audience, because in Estonia they are the most common scam victims. So we set the pace and the amount of repetition with them in mind. If something doesn't make sense, ask straight away. The group is small and there's time for questions.

Kids are in their own group, and the content is picked for them: TikTok and Snapchat account takeover, in-game scams, fake 'friends' in DMs, attempts to get at their parents' money, and cyberbullying. It's the same length (2 academic hours), but the pace is quicker and the examples suit their age. Parents are welcome to sit in. The price is the same too: €150 per child.

2 academic hours, which means 90 minutes of teaching plus a 15-minute coffee break. That's about 1 hour 45 minutes door to door. It isn't 2 full clock hours, so you don't need to keep the whole evening free.

No. You can't record the course content or other attendees' voices. We talk about real scam cases and the people who went through them, and that needs to stay in the room. Taking notes is fine. We don't film the sessions either.

Yes, please do. If the group has time, you can show it during the session. First cover up your name, personal ID code, account number or anything else private. We never ask for passwords, PINs or Smart-ID codes.

No. We don't shame anyone or make people feel stupid. Scams are designed to catch out smart people. We talk calmly, look at real examples and practise what to say or do. We want you to leave feeling more confident.

In a public group we show you the steps: two-factor login, backup codes, screen lock and how a password manager works. We don't take your phone or type in your passwords. In a family or business session there is more time for setting things up.

Each group is taught in one language: Estonian, Russian or English. Choose yours in the contact form. Printed materials come in all three, whichever group you join.

We keep groups to 10–20 people because the course is built on practice. That way everyone has time to ask questions, practise on calls and suspicious links, and get feedback. In a bigger group it turns into a lecture.

At Jalgpalli 1, 11312 Tallinn, near A. Le Coq Arena in Lilleküla. There's free parking for attendees next to the building. The nearest public-transport stop is 5–7 minutes on foot. We send directions to the entrance and a map link with your booking confirmation, so you won't have to hunt for it.

Public groups run roughly every 2–3 weeks, in the morning, during the day or in the evening, depending on what suits the attendees. We send the exact date and time of the next group after your request. Groups are put together by language (Estonian, Russian or English). If you need it sooner (before a trip, say, or because something has already happened in the family), mention it in the form and we'll try to find you an earlier group.

No. All courses are in person: public groups in Tallinn, family and business sessions at your home or office. The course is built on practice. You need to hear the recordings with other people in the room, practise your answers and get feedback on the spot. That doesn't work over a screen. If you live outside Tallinn, we schedule groups so you can come in for a single evening.

A notebook and pen, if you want to take notes. Bring your phone if you'd like to set up two-factor authentication there and then, but you don't have to: we play and show every example on our own screen. That's all you need.

Please ask us by email or through the contact form, and we'll confirm the details of the entrance and room before you book. If you have other needs (hearing loss, a sign-language interpreter, larger text on screen), let us know and we'll adapt what we can. We play the scam recordings loud enough to hear clearly.

Yes. The family course is private and can take place at your home or at a venue you book. We need a quiet space where everyone can hear and see the screen. If your home doesn't suit, we can help you find a practical option in Tallinn.

Fill in the contact form on the site. Choose a language (Estonian, Russian or English) and a format (individual, family or company), and leave your contact details. Within 24 hours we send a confirmation with the next group's date, address and invoice. Pay at least 3 days before the course and the seat is yours. There's no deposit when you book.

Let us know as early as you can and we'll move you to the next group for free. That applies even on the day itself. If you just don't turn up and don't tell us, you lose the seat, because we kept it for you. The refund rules (3 and 7 days) are in a separate question in this FAQ.

Just tell us in the form who would come and why. For example: "my parents", "a child aged 11", "a small team" or "we have already been scammed". We will suggest the right option and tell you honestly if a package is not worth it for you.

Yes. Fill in the form with your own contact details or your parent's, whichever is easier, and mention that the booking is for a parent. We can sort out the date and payment with you and send your parent just the practical details.

The €150 covers 2 academic hours of training (adults or children), the printed handbook, a coffee break and the CyberSafe certificate of completion (paper and digital for adults, paper for children). You also get access to the private Telegram channel: for life on the adult course, and for 30 days for parents on the children's course. If you have questions, you can contact the trainer directly. The Family package (4 academic hours) starts at €600 and the Business package (6 academic hours) at €1,200. We send an exact quote after your request.

By bank transfer, or in cash on the day. Within 24 hours of booking we email you a confirmation with the invoice and payment details. Please pay at least 3 days before the course so your seat is secured. If you need the invoice made out to a company, say so in the form.

Yes. If you cancel more than 7 days before, you get a full refund. 3–7 days before, you get 50% back or a free transfer to the next group. With less than 3 days to go, we can move you to the next group for free, but there is no refund. If we cancel, you always get a full refund.

Only what we need for your booking and invoice: name, email, phone, chosen language and group, plus company invoicing details if relevant. We keep a copy of your certificate for as long as our accounting requires, and so we can reissue it if you ask. We don't sell your data or share it with third parties. You choose your own Telegram handle, and you can leave the channel at any time. To have your data deleted, email info@cybersafe.ee.

No, never. We don't look at your bank account or ask for passwords, PINs, Smart-ID codes or personal documents. When we talk about settings, we show them on a demo account or on the shared screen.

You get a printed CyberSafe certificate of completion, plus a digital copy on the adult course. It lists the modules you covered. You can show it to your employer, add it to your CV or keep it with your other training records.

It's a private Telegram channel we add you to after the course. Every week we post a new scam case from Estonia: a recording, a fake email or a screenshot. When a new wave of attacks starts, we post a warning straight away. After the adults' course access is for life; after the children's course parents get 30 days. It's free, and you can leave the channel whenever you like.

Yes, as far as we can. Write to the trainer directly (the email address is in your handbook and on the Telegram channel) and describe what happened. You get clear next steps straight away: who to call (your bank, the police on 112 or the police info line 612 3000, RIA), what to keep as evidence and what not to do. We are not lawyers or the police. But the first hour after a scam matters most, and you'll know what to do in what order.

Yes, any time. Past attendees can repeat the same course at a reduced price (the exact discount depends on the group). It's worth doing roughly every 2–3 years, because scams change quickly. The Telegram channel keeps you up to date in between, but a refresher in a group helps the rules stick again. Email us and we'll tell you the next date.